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Terms of service

(pursuant to Chapter I, title 3, part 3, of Legislative Decree 206/2005 and subsequent amendments and additions)

These general conditions of sale (hereinafter,"General Conditions") have as their object the regulation of the purchase of products and services, carried out remotely and made available, via the internet, from the website (hereinafter , the"Site") in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, the"Consumer Code").

The seller of the products and owner of the site is:Tenuta Del Paguro srlwith registered office via Belfiore 60, 48121 Ravenna (RA), CF/PIand registration in the Business Register n02650480391 , E-mail (hereinafter “Tenuta Del Paguro”).

The consumer who accesses the Site to make purchases (hereinafter"Customer") is required, before sending the order, to carefully read these General Conditions which have been made available to him on the Site and which will be available at any time. by the Customer also through the link contained in the confirmation email of each order to allow it to be reproduced and stored.

In the event that the person making purchases on the Site requests an invoice and/or in any case is not a"consumer or user"as defined in art3, paragraph 1, letta), of the Consumer Code, the withdrawal regulations pursuant to art7 and 8 of these General Conditions nor, more generally, the provisions that pursuant to the same Consumer Code apply only to"consumers".

Contracts concluded with Tenuta Del Paguro through the Site are governed by these General Conditions in compliance with Italian lawThe language available to conclude the contract is Italian.

The characteristics and the price of the various products for sale on the Site (hereinafter"Product"or"Products") are shown on the page relating to each Product.

To purchase the Products, the Customer must complete and send the order form in electronic format, following the instructions contained on the SiteThe Customer must add the Product to the"Cart"and, after having read the General Conditions and the Privacy Policy and confirmed their acceptance, must enter the shipping and billing information, select the desired payment method and confirm the order.

By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these transcribed General and Payment Conditions.

The contract stipulated between Tenuta Del Paguro and the Customer must be considered concluded with the acceptance of the order by Tenuta Del PaguroThis acceptance is communicated to the Customer through an order confirmation email containing a reference to these General Conditions, the order number, the shipping and billing data, the list of Products ordered with their essential characteristics and the total price, including delivery costsThe Customer will check the confirmation email and if he identifies errors in the order he will have 6 hours from the receipt of this email to contact the Customer Service directly from the Site using the appropriate contact form accessible via the link"Customer Service"After this deadline, the order will be processed for shipment and changes will no longer be accepted, without prejudice to the rights of the Customer referred to in article 7 below.

Once the order has been received, Tenuta Del Paguro will check the availability of the stocks for the fulfillment of the orderIn the event that one or more Products are not available, the Tenuta Del Paguro Customer Service will promptly send an email to the Customer who, within the next 12 hours, will have the right to reply to confirm the shipment of any additional Products available or cancel it.In case of no reply within this period, the order will be considered confirmed and the available Products will be shippedIn this case, the entire amount relating to the missing Products will be canceled or in any case, depending on the chosen payment method, will not be charged to the Customer.

The purchase is valid only upon receipt of the order confirmationTenuta Del Paguro reserves the right to cancel orders at its discretion if it finds that these report incorrect data or prices as a result of errors generated by the Website.

The information and characteristics relating to the Products are available, with the relative Product codes, on the Site.

The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the description sheetIt is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics and quality but may differ in color and size.In the event of a difference between the image and the written product sheet, the description of the product sheet always prevails.

Product prices are inclusive of all taxes and dutiesAll prices are expressed in Euros.


5.1 Payment methods
The Customer may pay the price of the Products and the related delivery costs by credit card, PayPal, bank transfer.

Once the order is confirmed, the Customer will be redirected to the PayPal site where he can make the payment with his account or using a card, even prepaid, or in any case according to the methods accepted by Paypal and in compliance with the relative conditions.

The customer must make the transfer within 3 days from the order dateIf this does not occur, the order will be canceled and the goods made available again for purchase by other customersThe Customer who has not made the transfer may be contacted by the Customer Service in order to clarify whether the cause of the non-credit is due to the Customer's will not to confirm the purchase or to other causes.

Data for the transfer:c/c:Tenuta Del Paguro srl
EU IBAN:IT 72 N 06270 13100 CC0000279650


Quoting:Cassa di Risparmio di Ravenna
Reason:the Customer must indicate the date and order number in the reason for the transfer, which can be found in the confirmation email (eg"Order 01/01/14 n100012345 ″).

5.2 Invoicing of orders
If the purchase is made by a professional, it will be possible to request an invoice by selecting the appropriate box during the order procedure and entering the billing data including tax code and/or VAT number.In this case the invoice will be sent via email to the address indicatedThe professional is responsible for the correct insertion of billing data and is expressly informed that, in case of failure to request the invoice during the order, it will not be possible to request it later.

The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate"Shipping Data"field.

All purchases will be delivered by express courier (hereinafter,"Courier") from Monday to Friday, excluding holidays and national holidaysTenuta Del Paguro is not responsible for unforeseeable delays or those not attributable to it.

Once the Products have been shipped, the Customer will receive a confirmation email which will include a link to refer to for tracking the shipment.

In any case, except in cases of force majeure or unforeseeable circumstances, the ordered Products will be delivered within a period of 7 (seven) working days starting from the day following that in which Tenuta Del Paguro confirmed the order to the Customer through a specific order confirmation emailThe aforementioned term of 7 working days applies to shipments in Italy and abroad.

Active delivery services in Italy:
Express courier

Shipments abroad can be made with different couriers depending on the country of destination in order to ensure the customer the best available rate.
Maximum weight of the shipment abroad:120 Kg
Countries where the service is active are those belonging to the European Union.

The Customer has the right to withdraw from the purchase contract, without prejudice to the cases of exclusion provided for in point IV belowTo exercise this right, the Customer must send Tenuta Del Paguro a communication within 14 days from the date of receipt of the Products using the appropriate form available on the Site or, if he intends to exercise the withdrawal before having received the Products, the withdrawal notice it can be sent at any time prior to their receipt.

This communication must be sent by registered letter with return receipt, addressed to:

approxReturns and Refunds Office
Tenuta Del Paguro srl
Via Belfiore 60
48121 Ravenna (RA)

Once the communication has been received, Tenuta Del Paguro 's Customer Service will open a file for the management of the return and communicate to the Customer the instructions on how to return the Products, which will take place by courier indicated by Tenuta Del Paguro itself.

The right of withdrawal is governed by the following conditions:

THEThe law applies to the Product purchased in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the withdrawal only on part of the purchased Product.

IIIn case of exercise of the right of withdrawal, Tenuta Del Paguro will refund the customer the full amount of the returned goods, including shipping costs where applicable, within 14 days from the date on which the notice of withdrawal was received, without prejudice to the right to Tenuta Del Paguro to suspend the payment of the reimbursement until the actual receipt of the goodsThe refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different methodIn case of bank transfer or cash on delivery, the Customer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).

IIIAlso in order to guarantee the free return pursuant to article 8 below, the Products must be returned in the same box in which they were received.

IVIn addition to the cases indicated in the Introduction (customer who is not a consumer and/or who requests an invoice), the right of withdrawal is excluded in the following cases, pursuant to art59 of Legislative Decree 21/2014:

- order of products made to measure or clearly personalized;

- order of Products that risk deteriorating or expiring rapidly;

- order of sealed Products that cannot be returned for reasons of hygiene or related to health protection or that have been opened after delivery.

With reference to the cases of exclusion of the withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that"risk deteriorating or expire rapidly"include all food products (including wines, spirits and beverages) and cosmetics. , as the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storageTherefore, for reasons of hygiene and customer protection, the right of withdrawal is only applicable for Products purchased on the Site which can be returned to Tenuta Del Paguro and put back on the market without endangering the health of consumers (such as books, gadgets , kitchen utensils, etc.).

In cases where the right of withdrawal is excluded, Tenuta Del Paguro will return the purchased Products to the Customer, charging the shipping costs to the Customer.

As a most favorable condition for the Customer, Tenuta Del Paguro fully bears the shipping costs for the return of the Products in case of exercise of the right of withdrawal.

In order to benefit from this free shipping, the Customer who intends to exercise the right of withdrawal must follow the procedure indicated in the previous article 7 and wait to be contacted by Tenuta Del Paguro to agree on the return of the Products to the courier.

In case of lack of conformity of Products sold by Tenuta Del Paguro , the Customer must immediately contact Customer Service using the appropriate contact form accessible on the Site via the link"Customer Service".

The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the ProductsThe Customer has the right, at his choice and provided that the type of Product allows it, to restore, without charge, the conformity of the Product by repair or replacement, or to an adequate reduction in the price or to terminate the contract.The Customer loses these rights if he does not report the lack of conformity to Tenuta Del Paguro within 7 days from the date on which he received the product, provided that it is not a Product which by its nature is perishable or subject to expiry in a shorter term, in which case the defect must be reported within this shortened term.

The information relating to the Products provided through the Site is constantly updatedHowever, it is not possible to guarantee the complete absence of errors for which Tenuta Del Paguro cannot therefore be held responsible, except in the case of willful misconduct or gross negligence.

Tenuta Del Paguro reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to change or update information at any time without prior notice, without prejudice to the Customer's rights under these General Conditions and the Consumer Code.

Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or the recognition of compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance or evasion, even partial. , of an order.

Tenuta Del Paguro promotes the responsible consumption of alcohol and excludes any responsibility at its own expense, except for willful misconduct or gross negligence, in the event of a purchase made by children under 16 years of age.

Any complaint must be sent to Tenuta Del Paguro using the appropriate contact form accessible directly on the Site via the"Customer Service"link or by registered letter with return receipt to the following address:

approxComplaints office
Tenuta Del Paguro srl
via Belfiore 60
48121 Ravenna (RA)

Tenuta Del Paguro undertakes to respond to all requests received within a maximum of 7 working days.


The sales contract between the customer and Tenuta Del Paguro is concluded in Italy and governed by Italian lawFor the solution of disputes relating to the interpretation, execution or resolution of these General Conditions or individual purchase orders if the Customer is a consumer pursuant to the Consumer Code, the court of his/her town of residence or of domicile if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Ravenna, any other competent court excluded.


Pursuant to article 1341 of the Italian Civil Codethe Customer declares to have read and specifically accepted the following articles of these General Conditions:6 (responsibility for delays in delivery), 10 (right to correct errors - disclaimers).