All orders are processed within 2 business days (excluding weekends and holidays) of receiving the order confirmation email. When we ship your order, you will receive an appropriate notification. In the event of a high volume of orders or postal service issues over which we have no control, there may be potential sporadic delays.
The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate"Shipping Data"field.
All purchases will be delivered by express courier (hereinafter,"Courier") from Monday to Friday, excluding holidays and national holidays. Tenuta Del Paguro is not responsible for unforeseeable delays or those not attributable to it.
Once the Products have been shipped, the Customer will receive a confirmation email which will include a link to refer to for tracking the shipment.
In any case, except in cases of force majeure or unforeseeable circumstances, the ordered Products will be delivered within a period of 7 (seven) working days starting from the day following that in which Tenuta Del Paguro confirmed the order to the Customer via a specific order confirmation email. The aforementioned term of 7 working days applies to shipments in Italy and abroad.
Shipments abroad can be made with different couriers depending on the country of destination in order to ensure the customer the best available rate.
The countries in which the shipping service is active are those belonging to the European Union.