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Terms of sale

TERMS OF SALE

(pursuant to Chapter I, title 3, part 3, of Legislative Decree 206/2005 and subsequent amendments and additions)

1. INTRODUCTION AND EFFECTIVENESS OF THE GENERAL CONDITIONS

These general conditions of sale (hereinafter, General Conditions) have as their object the regulation of the purchase of products and services, carried out remotely and made available, via the internet, from the website www.tenutadelpaguro.com (hereinafter, the Site) in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, the Consumer Code).umo”).

The seller of the products and owner of the Site is: GONET s.r.l. with registered office via Fiume di Sotto 9, 48010 Fusignano (RA), C.F / P.I. and registration in the Business Register of Cuneo n. 02042560397, REA: CN 166588 E-mail address: tu@gonet.it (hereinafter GONET).T”).

The consumer who accesses the Site to make purchases (hereinafter the Customer) is required, before sending the order, to carefully read these General Conditions which have been made available to him on the Site and which will be available for consultation at any time by the Customer. also through the link contained in the confirmation email of each order to allow it to be reproduced and stored.e.

In the event that the person making purchases on the Site requests an invoice and / or is not a consumer or user as defined in art. 3, paragraph 1, lett. a), of the Consumer Code, the withdrawal regulations pursuant to art. 7 and 8 of these General Conditions nor, more generally, the provisions that pursuant to the same Consumer Code apply only to consumers.ri”.

Contracts concluded with GONET through the Site are governed by these General Conditions in compliance with Italian law. The language available to conclude the contract is Italian.

 

2. CHOOSE AND ORDER PRODUCTS

The characteristics and the price of the various products for sale on the Site (hereinafter Product or Products) are shown on the page relating to each Product.tto.

To purchase the Products, the Customer must complete and send the order form in electronic format, following the instructions contained on the Site. The Customer must add the Product to the Cart and, after having read the General Conditions and the Privacy Policy and confirmed their acceptance, you will have to enter the shipping and billing information, select the desired payment method and confirm the order.e.

By sending the order from the Site, which has the value of a contract proposal, the Customer acknowledges and declares that he has read all the information provided to him during the purchase procedure and that he fully accepts these transcribed General and Payment Conditions.

The contract stipulated between GONET and the Customer must be considered concluded with the acceptance of the order by GONET. This acceptance is communicated to the Customer through an order confirmation email containing a reference to these General Conditions, the order number, the shipping and billing data, the list of Products ordered with their essential characteristics and the total price, including delivery costs. The Customer will check the confirmation email and if he identifies errors in the order he will have 12 hours from receiving this email to contact Customer Service directly from the Site using the appropriate contact form accessible via the Customer Service link. After this deadline, the order will be processed for shipment and changes will no longer be accepted, without prejudice to the rights of the Customer referred to in Article 7 below.7.

Once the order is received, GONET will check the availability of stocks for the fulfillment of the order. In the event that one or more Products are not available, the GONET Customer Service will promptly send an email to the Customer who, within the next 12 hours, will have the right to reply to confirm the shipment of any additional Products available or cancel it. If there is no response within this period, the order will be considered confirmed and the available Products will be shipped. In this case, the entire amount relating to the missing Products will be reversed or in any case, depending on the payment method chosen, will not be charged to the Customer.

 

3. PRODUCT INFORMATION

The information and characteristics relating to the Products are available, with the relative Product codes, on the Site.

The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the description sheet. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be fully representative of its characteristics and quality but may differ in color and size. In the event of a difference between the image and the written product sheet, the description of the product sheet always prevails.

 

4. PRICES AND SHIPPING

Product prices are inclusive of all taxes and duties. All prices are expressed in Euros.

Shipping to Italy:

Shipping is free throughout Italy.

Shipments abroad:

Shipping costs may vary according to the country of destination. The changes will be communicated to the Customer at checkout and in any case before confirming the purchase. When the customer selects a destination country other than Italy, the shipping costs will be automatically updated.

 

5. METHOD OF PAYMENT AND BILLING

5.1 Payment methods

The Customer may pay the price of the Products and the related delivery costs by credit card, PayPal, bank transfer.

CREDIT CARD AND PAYPA L

Once the order is confirmed, the Customer will be redirected to the PayPal site where he can make payment with his account or using a card, even prepaid, or in any case according to the methods accepted by Paypal and in compliance with the relevant conditions.

BANK TRANSFER

The Customer must make the transfer within 3 days from the order date. If this does not occur, the order will be canceled and the goods made available again for purchase by other customers. The Customer who has not made the transfer may be contacted by Customer Service in order to clarify whether the cause of the non-credit is due to the Customer's will not to confirm the purchase or to other causes.

Data for the transfer: c / c: GONET S.R.L.
EU IBAN: IT 58 V 08542 13111 034000074856

Swift Code: ICRA IT RRF 20

Quoting: Cooperative Credit of the Province of Ravenna
Reason: the Customer must indicate the date and order number in the reason for the transfer, which can be found in the confirmation email (eg. Order 01/01/14 n. 100012345).).

5.2 Invoicing of orders

If the purchase is made by a professional, it will be possible to request an invoice by selecting the appropriate box during the order process and entering the billing information including tax code and / or VAT number. In this case, the invoice will be sent by email to the address indicated. The professional is responsible for the correct insertion of billing data and is expressly informed that, in case of failure to request the invoice during the order, it will not be possible to request it later.

 

6. TRANSPORT AND DELIVERY

The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate Shipping Data field.”.

All purchases will be delivered by express courier (hereinafter, Courier) from Monday to Friday, excluding holidays and national holidays. GONET is not responsible for unforeseeable delays or those not attributable to it.a.

Once the Products have been shipped, the Customer will receive a confirmation email which will include a link to refer to for tracking the shipment.

In any case, except in cases of force majeure or unforeseeable circumstances, the ordered Products will be delivered within a period of 7 (seven) working days starting from the day following that in which GONET confirmed the order to the Customer by means of a specific email. order confirmation. The aforementioned term of 7 working days applies to shipments in Italy and abroad.

Active delivery services in Italy:

Express courier

Shipments abroad can be made with different couriers depending on the country of destination in order to ensure the customer the best available rate.

Maximum weight of the shipment abroad: 120 Kg

Countries where the service is active: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Holland, Poland, Portugal, Principality of Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary.

 

7. RIGHT OF WITHDRAWAL

The Customer has the right to withdraw from the purchase contract, without prejudice to the cases of exclusion provided for in point IV below. To exercise this right, the Customer must send GONET a communication within 14 days from the date of receipt of the Products using the appropriate form available on the Site or, if he intends to exercise the withdrawal before having received the Products, the withdrawal notice may be sent at any time prior to their receipt.

This communication must be sent by registered letter with return receipt, addressed to:

c.a. Returns and Refunds Office
GONET s.r.l.
River below 9

48010 Fusignano (RA)

Once the communication has been received, the GONET Customer Service will open a file for the management of the return and communicate to the Customer the instructions on how to return the Products, which will take place by courier indicated by GONET itself.

The right of withdrawal is governed by the following conditions:

I. The law applies to the Product purchased in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the withdrawal only on part of the purchased Product.

II. In case of exercise of the right of withdrawal, GONET will refund the customer the full amount of the returned goods, including shipping costs where applicable, within 14 days from the date on which the notice of withdrawal was received, without prejudice to GONET's right to suspend payment of the reimbursement until the actual receipt of the goods. The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different method. In case of bank transfer or cash on delivery, the Customer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).

III. Also in order to guarantee the free return pursuant to article 8 below, the Products must be returned in the same box in which they were received.

IV. In addition to the cases indicated in the Introduction (customer who is not a consumer and / or who requests an invoice), the right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014:

– order of products made to measure or clearly personalized;

– order of Products that are likely to deteriorate or expire rapidly;

– order of sealed Products that cannot be returned for reasons of hygiene or related to health protection or that have been opened after delivery.

With reference to the cases of exclusion of the withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that "risk deteriorating or expiring rapidly include both food products (including wines, spirits and beverages) and cosmetics, as the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is only applicable for Products purchased on the Site that they can be returned to GONET and put back on the market without endangering the health of consumers (such as books, gadgets, kitchen utensils, etc.)..

In cases where the right of withdrawal is excluded, GONET will return the purchased Products to the Customer, charging the shipping costs to the Customer.

 

8. FREE RETURNS IN CASE OF EXERCISE OF THE RIGHT OF WITHDRAWAL

As a most favorable condition for the Customer, GONET fully bears the shipping costs for the return of the Products in case of exercise of the right of withdrawal.

In order to benefit from this free shipping, the Customer who intends to exercise the right of withdrawal must follow the procedure indicated in the previous article 7 and wait to be contacted by GONET to agree on the return of the Products to the courier.

 

9. WARRANTY AND CONFORMITY DEFECTS

In the event of lack of conformity of Products sold by GONET, the Customer must immediately contact Customer Service using the appropriate contact form accessible on the Site via the Customer Service link.”.

The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right, at his choice and on condition that the type of Product allows it, to restore, without charge, the conformity of the Product by repair or replacement, or to an adequate price reduction or termination of the contract. The Customer loses these rights if he does not report the lack of conformity to GONET within 7 days from the date on which he received the product, provided that it is not a Product which by its nature is perishable or subject to expiration within a period. shorter, in which case the defect must be reported within this shortened term.

 

10. ERRORS AND LIMITATIONS OF LIABILITY

The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which GONET cannot therefore be held responsible, except in the case of willful misconduct or gross negligence.

GONET reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to change or update information at any time without prior notice, without prejudice to the Customer's rights under these General Conditions. and of the Consumer Code.

Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or the recognition of compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance or evasion, even partial. , of an order.

GONET promotes the responsible consumption of alcohol and excludes any liability at its own expense, except for willful misconduct or gross negligence, in the event of a purchase made by children under the age of 16.

 

11. COMPLAINTS

Any complaint must be forwarded to GONET using the appropriate contact form accessible directly on the Site via the Customer Service link or by registered letter with return receipt to the following address:o:

c.a. Complaints office
GONET s.r.l.
via Belfiore 70

48123 Ravenna (RA)

GONET undertakes to respond to all requests received within a maximum of 7 working days.

12. APPLICABLE LAW AND JURISDICTION

The sales contract between the customer and GONET is concluded in Italy and governed by Italian law. For the solution of disputes relating to the interpretation, execution or resolution of these General Conditions or individual purchase orders if the Customer is a consumer pursuant to the Consumer Code, the court of his / her town of residence or of domicile if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Ravenna, any other competent court excluded.

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Pursuant to Article 1341 of the Italian Civil Code the Customer declares to have read and specifically accepted the following articles of these General Conditions: 6 (responsibility for delays in delivery), 10 (right to correct errors, exclusions of liability)..